"How to improve service processes? Problem solving for a good start"
Process Excellence Senior Specialist in Lundbeck, certified Six Sigma Black Belt. She has 8 years of experience in shared services area and currently is responsible for implementation of continuous improvement culture in the organization. Experienced trainer and improvement projects coach. Co-founder and President of Service Process Improvement Network (SPIN) association in Krakow, Poland. Passionate about corporate social responsibility and outdoor activities.