Road signs of the Children's Hospital towards a better performance
Introducing Lean thinking at Children’s University Hospital Latvia and BEA member since 2016. Lean Six Sigma Black Belt since 2017.
Constant patient experience measurements, the recording and analysis system of patient safety cases, suggestion management – these are but a few road signs on the map of strategic goals and performance indicators that help to assess the potential for improvement and make an efficient use of the available resources.
Time: 30 min.